Grievances

What is a Grievance?

• A grievance is any type of problem/issue/dispute/complaint or suggestion related to academics or the facilities, processes and environment within the college premise.

Types of Grievance

• General Complaint about student facilities and amenities such as classroom, hostel, library, playground, drinking water, toilets etc.
• Final Exam, marks, results related complaint
• Noncompliance of Code of Conduct
• Harassment by peer, seniors, teachers

Objectives of the Committee

• To provide a structured platform to raise complaints, grievances
• To ensure prompt and time bound solution
• To uphold principles of fairness, transparency and confidentiality in the redressal process
• To maintain a harmonious, just and inclusive environment for all within the college

How to Register your Grievance?

• Submit your grievance in writing to Convenor/Member of GRC
• Submit your grievance in writing to the suggestion/letter box in Administrative Block
• Submit your grievance to email grievanceredressalbcd@gmail.com
• Through your Mentor
• Through your Department Head/Teachers

Redressal Mechanism

Registration of Grievance

• Acknowledgement of Grievance
• Constitution of committee to look into the matter/Forwarding matter to concerned authority
• Inquiry/Analysis
• Action based on suggestion of committee/Concerned Department
• Closure of complaint

[Anonymity of the person complaining will be maintained]

Contact Persons: (for General Grievance)

Convenor: Rajlakshmi Hazarika
Member:
Dr. Seemashree Daimary
Amal Rabha
Dr. Jayashree Kalita
Princi Gogoi

Rupam Ray (Student Member)

Contact Persons: (For Final Exam Related Grievance)

Office:
Pradip Hazowary
Pabitra Medhi